Double charged.

[anibarrohunt2]

Longtime user of the platform. I'm on the planet earth. I like music, all kinds of music from many different cultures. That being said, I have been trying unsuccessfully, to contact Pandora's billing dept. I was charged twice in one month. I am unable to get a phone number or an email to address this problem. Can anyone help in that regard?

Moderator's edit: Changed title for clarity.

[MOHLovesAlaska]

@anibarrohunt2, here is what I found. Hopefully, this will provide the help you need. 

Pandora does not offer phone support for billing issues, but you can reach their Care team directly through their Help Center or email. The best way to resolve duplicate charges is to submit a support request via their official contact page.

How to Contact Pandora Billing Support

• Help Center Contact Form: Go to Pandora’s Contact Support page and fill out the form to reach the billing team.

• Email Support: Pandora provides email support 7 days a week. You can initiate an email request through their Help Center. They’ll send you a confirmation email once your request is submitted.

• Live Chat: In some cases, you may see a live chat option in the Help Center to connect with a Care team member.

• Social Media Support: Pandora also responds via Facebook Messenger and @PandoraSupport on X (Twitter).

• Community Forum: If you prefer peer-to-peer help, you can post in the Pandora Community, where moderators and other users can guide you

Important Notes

• No Phone Number: Pandora does not provide a customer service phone line for billing issues.

• Duplicate Charges: When submitting your request, include the username (like anibarrohunt2), the email linked to the account, and details of the duplicate charge (date, amount, payment method). This helps the Care team resolve it faster.

• Response Time: They typically respond within a few days, but email support is available every day of the week.

Next Steps for You

1. Visit the Pandora Support Contact Page.

2. Select Billing/Subscription as your issue category.

3. Submit the form with the account details and explain the duplicate charge.

4. If you don’t hear back promptly, follow up via Facebook Messenger or @PandoraSupport on X.

This should get you or the person you’re helping directly in touch with Pandora’s billing team to resolve the double charge.

Hope this helps. Take care and GOD bless. 

[MariaPandora · Accepted solution]

Hi @anibarrohunt2 , welcome to the Pandora Community!

To keep things tidy I moved your post to the correct space for this: Subscriptions.

That said, as @MOHLovesAlaska explained, while Pandora does not offer phone support, there are a number of other ways you can contact us with any questions you have:

• Via email: you can create a message through our help center to contact the Pandora Care team.
• Live chat: you do have the option to live chat with someone from the Pandora Care team which can be initiated through the help center.
• Via social media: Reach out to us through Facebook Messenger or @PandoraSupport on X (formerly Twitter).
• Via the community: We are always happy to try and answer any questions here as well - you can create a new post, or find an existing post to comment on if it is related to what you are asking.

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience!