False message saying my subscription has run out

[grandind330]

Why do I keep getting false messages saying my subscription has run out. It hasn’t run out and will auto renew in November 2025.  Please fix this issue it’s annoying and false. I have a email receipt from you confirming 

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@grandind330 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!