Family Plan - Error Message when Accepting Invites

[Christysmith]

I have sent invites to share my account with my two daughters and they get an error when trying to open it

Moderator Edit: Edited title for clarity

[AdamPandora]

@Christysmith I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Britney1]

I have been trying to add my grandma for a month now I have never had an issue like this it says somthing has went wrong they are working on the issue and it should be back up soon but its been a month and the same notification.

[AdamPandora]

@Britney1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[ImGemStoned]

My family member was kicked from my Premium Family Subscription. When trying to re-invite them, they get an error message saying "something has gone wrong. We are working on it. Try again later."

How do they get access back to their premium content that I've already paid for?

[AdamPandora]

@ImGemStoned I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!