Family Plan Renewed... Commercials

[papagiorgio200]

My plan just auto updated, and my family are getting commercials. What are the steps for them to go commercial free again? Something I can put in my notes for next year.

[AdamPandora]

Sorry for the trouble, @papagiorgio200.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[papagiorgio200]

Is it a simple signing out and back in?

[AdamPandora]

@papagiorgio200 I took a look and do see that you now have an active email support case open, and the agent assigned to your case has already responded. Please be sure to check your email inbox for their reply. If you don't see it, please check your spam or junk folders as well.

To help avoid any confusion or crossed communication between multiple agents and the community, I recommend continuing to work directly with the support agent through your existing email case.