Gift Card never received

[mth24]

I purchased a gift card yesterday at 9am. My credit card was charged. I have not received the gift card. I have emailed support twice with no response. It has been over 24hrs. Any recommendations on next steps? The chat bot cannot help and there is no phone number to call... 

[AdamPandora · Accepted solution]

@mth24 Sorry for the trouble.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!