Hearing a loud commercial while on a free trial

[jimibedsoul0]

I am not on a free trial and I'm hearing a very loud comercial. Why?

Directly through Pandora

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@jimibedsoul0 Sorry for the trouble you are having with your subscription.

I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!