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Hearing ads with paid subscription

Cmyatt7
Local Performer

I have been a premium member for years. I have over 1000 songs saved and they have all disappeared.  Thumbprint radio still plays like songs but I can't play just my thumbprint playlist. I am also now hearing ads. 

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator

Hi @Cmyatt7 

The Pandora account associated with your community profile isn't upgraded, and hasn't been upgraded in the past. Sounds like you may have more than one Pandora account.

I'm going to escalate your case to our Support team so that they can further assist and get you back into your correct account. They'll reach out via the email associated with this Pandora account ending in ******@yahoo.com.

In the meantime, keep an eye out for their reply. Thanks!


Tanner | Community Moderator

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