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How to transfer subscription to a different account

Stacyjohn47
Local Performer

I currently pay on 1 email but I want to switch that payment to my older account I just found with different email. How can I do that??

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager

@Stacyjohn47 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

View solution in original post

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AdamPandora
Community Manager
Community Manager

@Stacyjohn47 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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LindaSchminda
Underground

Yes.  I see that Pandora was Subscribed to by my late husband.  His email was xx@
I know this, because I just got the paid monthly subscription info from the Google Play store to that email address.  I actually thought that email address was closed down.  

The credit card that is being used for auto-debits is my credit card is fine, but can we change the 'owner' of the Pandora account to me: xx@ ??

Thanks, Linda

Moderator Edit: Removed Personal Info

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AdamPandora
Community Manager
Community Manager

@LindaSchminda I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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LindaSchminda
Underground

Thank you, Adam.  Have a wonderful Easter Weekend! 🐰

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