I can't join my family plan.

[Jessi_caca27]

I click on the link but I still have ads. I'm on the free version but still can't join my family plan. 

[AdamPandora · Accepted solution]

@Jessi_caca27 Sorry for the trouble you are having with your Premium Family subscription.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!