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Instantly Charged After Free Trail

JacobCarey
Local Performer

Hi, about an hour ago I signed up for Pandora Premium as a free trail but was charged $9.99 instantly. I checked my account and it shows that the free trail ends 12/31/2021. 

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@JacobCarey I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

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3 Replies

AdamPandora
Moderator
Moderator

@JacobCarey I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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jus2kind
Local Performer

Hi Jacob. i am trying to find out where to go to cancel my order you think you can help?

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AdamPandora
Moderator
Moderator

@jus2kind You can find instructions on how you can cancel your direct-billed subscription here: Manage subscription: Direct Billed

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

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