Invalid payment error when updating card on file

[Tsletterin]

Same problem. Payment method invalid. I e used 5 different cards, tried canceling my subscription, deleted cache, and history, I’ve called my bank, throws the app, my phone, a tablet, a Microsoft surface, and a computer. Nothing works. I got a new card, and need to update it before it lapses so my family can all listen. Help. 

[AdamPandora · Accepted solution]

@Tsletterin I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!