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Limit on Premium Access sessions

tomasbrooks00
Local Performer

I can not access my playlist I created

It says I have hit my limitations how long do I have to get access to my playlist collection 

Moderator Edit: Edited title for clarity

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@tomasbrooks00 There's a natural tension between valuable ad space and the listening experience.

Because of that, we're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate.

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

If you're hitting a limit, it means you've used quite a few of these sessions lately. We're so glad you're enjoying the extra functionality.

I know that limits like this can be frustrating, so I'll definitely pass along your feedback.

Hope we continue to see you around the community! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

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7 Replies

AdamPandora
Moderator
Moderator

@tomasbrooks00 There's a natural tension between valuable ad space and the listening experience.

Because of that, we're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate.

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

If you're hitting a limit, it means you've used quite a few of these sessions lately. We're so glad you're enjoying the extra functionality.

I know that limits like this can be frustrating, so I'll definitely pass along your feedback.

Hope we continue to see you around the community! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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MyaH
Local Performer

When I try to play my playlists it says "I hit the temporary limit'' I don't know if thats normal or maybe I have to wait a day? I don't really know please help-

AdamPandora
Moderator
Moderator

@MyaH I moved your post over to this existing thread: Limit on Premium Access sessions

Check out the accepted solution for more information around this.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Isaacgallaway59
Local Performer

But how long does the limit last though.

cssmith142
Local Performer

This doesn't actually answer the question though. We're trying to determine the criteria used.

Is it a 24 hour time period? 1 week? And how many premium sessions within that time period?

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jsolomita93
Underground

When did you start limiting premium sessions for free members?

What gives? I don't get it.

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ernestop4251
Local Performer

same ima stop using this app

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