My Pandora won’t play

[Elliegirl21]

My Pandora won’t play unless I upgrade to premium 

[oldsouth]

I have been, and am now trying to play it on an HP Desktop. I can pull the page up like normal, but when I hit play, it never plays anymore. There are no messages or errors; it just does not make a sound.

NO adverts, nothing.

[AdamPandora]

@oldsouth Could you tell me a bit more about what is happening?

1. If you are on a computer, are you listening from:
• Our website, or the desktop app? If you're listening from our website, what browser are you using?

Let me know.

[Kelleyap]

mac computor

[LeonPandora]

@Kelleyap, nice to see you on Community!

Could you tell me a bit more about what you're experiencing?
1. What happens when you open Pandora?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Looking forward to your reply.

[lostnomad]

windows cpu

[AdamPandora]

@lostnomad I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!