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My Pandora won’t play

Elliegirl21
Local Performer

My Pandora won’t play unless I upgrade to premium 

Labels (1)
1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@Elliegirl21 Nice to see you around the Community. 👋🏽

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

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11 Replies

AdamPandora
Moderator
Moderator

@Elliegirl21 Nice to see you around the Community. 👋🏽

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Sylarm59
Local Performer

windows computer

 

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AdamPandora
Moderator
Moderator

@Sylarm59 Could you tell me a bit more about what is happening? 

  1. If you are on a computer, are you listening from:
    1. A Mac or Windows computer?
    2. Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. Is there an error message? If so, what does it say?
  3. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

sallyvm
Local Performer

no error message and I don't know how to do screen shot.

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AdamPandora
Moderator
Moderator

No worries, @sallyvm.

Could you tell me a bit more about what is happening? Is the app/website not loading at all?

Or are you able to get the app/website to load, however when you attempt to play one of your stations, nothing happens?

Additionally, are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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shannon333
Local Performer

I am having the same problem. Had issues with updating my credit card, and it was resolved. So now I have the Plus plan. So I go to my music and select an album (here on my computer, where it worked before now), but when I click on the arrow to play, nothing happens.

Thank you.

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AdamPandora
Moderator
Moderator

@shannon333 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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123storms
Local Performer

I'm on a MacBook Pro,  Chrome Browser, have been streaming Pandora for years, now won't play. 

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AdamPandora
Moderator
Moderator

@123storms Could you tell me a bit more about what is happening?

  1. Is there an error message? If so, what does it say?
  2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

shannon333
Local Performer

It's fixed now. Thank you!

AdamPandora
Moderator
Moderator

@shannon333 Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos