@tylerjward5 Sorry for the trouble you are having with your subscription.
To clarify, the Pandora account associated with this community profile is not currently upgraded.
You will need to sign into the Pandora account that was used to purchase your Premium Family subscription in order to manage the plan.
This being said, I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
