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No sound after upgrading

Local Performer

I just subscribed to the $4.99 premium and can get no sound.  The only way I get sound is to go to the generic station without my chosen stations.


Moderator Edit: Edited title for clarity

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Community Manager
Community Manager

@barbprince Nice to see you around the community. 😁

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot/screen-recording of what you're seeing? 

Also, what is the "generic station" you are referencing?

Let me know.

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