Help: I feel Pandora is not accepting this old subscribers new Visa payment. I do have a great Collection but would hate to go somewhere else for I am Happy with Pandora!! RB
@hottunes Nice to see you around the Community. 👋🏽
Could you tell me a bit more about what is happening? Are you attempting to upgrade on a computer or on a device?
Thanks for working with me on this.
@hottunes Nice to see you around the Community. 👋🏽
Could you tell me a bit more about what is happening? Are you attempting to upgrade on a computer or on a device?
Thanks for working with me on this.
I have a Mac computer, and put in my new Visa card, and the message said it was declined, and to call my bank.
Also, I deleted the Visa I've been using for the past year.
@caroljoy I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!