Not accepting new Visa card.

[hottunes]

Help: I feel Pandora is not accepting this old subscribers new Visa payment. I do have a great Collection but would hate to go somewhere else for I am Happy with Pandora!! RB

[AdamPandora · Accepted solution]

@hottunes Nice to see you around the Community. 👋🏽

Could you tell me a bit more about what is happening? Are you attempting to upgrade on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?

Thanks for working with me on this.

[caroljoy]

I have a Mac computer, and put in my new Visa card, and the message said it was declined, and to call my bank.

Also, I deleted the Visa I've been using for the past year.

[AdamPandora]

@caroljoy I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!