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Not letting me use Pandora Premium

Breeeee
Local Performer

So i paid for my pandora premium but it's not letting me use it I have the recipt that it. Charged me why cant i use it ???? Can some one help me and I've been trying to contact pandora

 

Moderator Edit: Edited title for clarity

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3 Replies

AdamPandora
Community Manager
Community Manager

@Breeeee Nice to see you around the community.

It looks like you already have an open case with our support team regarding this issue - they have informed me that they have replied to your original message, and are now waiting on a response back from you.

If you need additional assistance, make sure to reply directly to the email thread you have open with our support team.

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Janie
Local Performer

I haven't heard from anyone?

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AdamPandora
Community Manager
Community Manager

@Janie This is the first time I'm seeing you post on the Community.

I also checked in with our support team, and they don't see any recent tickets created from you.

I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

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