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Not receiving Premium features after signing up through iTunes

Apollohawk21
Local Performer

I signed up for Pandora Premium via iTunes. The premium features, like playing individual tracks or albums, have not activated. Is there a sync issue between iTunes and Pandora?

Moderator Edit: Edited title for clarity

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MariaPandora
Moderator
Moderator

Hi @Apollohawk21 ! Welcome to the Pandora Community.

Thanks for posting. I'm sorry to hear you had trouble with your Premiums susbcirtpion getting activated on your account.

I moved your post to our subscription space as it seemed more fit for your situation.

Just as you mentioned, it appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.

I apologize for any inconvenience. Let me know if you have any other questions.


Maria | Community Moderator
New to the Community? Introduce yourself here

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1 Reply

MariaPandora
Moderator
Moderator

Hi @Apollohawk21 ! Welcome to the Pandora Community.

Thanks for posting. I'm sorry to hear you had trouble with your Premiums susbcirtpion getting activated on your account.

I moved your post to our subscription space as it seemed more fit for your situation.

Just as you mentioned, it appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.

I apologize for any inconvenience. Let me know if you have any other questions.


Maria | Community Moderator
New to the Community? Introduce yourself here