Paid but hearing ads with Premium plan

[daddyofangels65]

I just paid the 1099 for the premium and still have ads. And can't get in touch with nobody. They just took to 99 from me. I'm trying to get a refund from my card

moderator’s edit: changed title for clarity

[AlyssaPandora · Accepted solution]

Hi there, @daddyofangels65. 👋

Sorry for any trouble with your Premium subscription. I completely understand how frustrating it is to pay for a service and not see it active right away. I want to reassure you that we have located your payment and associated the subscription with your account.

It looks like you've been in touch with our agents on other channels as well.

If it’s still showing ads, let me know immediately so I can prioritize this. Thanks for your patience during this process. 🎧