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Paid but only have the free version

Local Performer

Paid 2 no of Premium before I realized I have put it in I guess. Have the free version. Tried but couldn't figure it out.


Moderator Edit: Edited title for clarity

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@Nona65 I didn't understand your question and I don't think the moderators will either. Can you edit your post and try again? Are you having trouble upgrading?

Community Manager
Community Manager

Hey, @Nona65.

I moved your post over to the Subscription board to keep the community tidy.

Looks like you reached out to our User Suppor team via email yesterday about your account.

Please check your email and one of our specialists would be happy to help with your subscription.

If you don't see the email response, please check your spam / junk folder too.

In the meantime, you can also check out this article about paying for your subscription but still hearing advertisements.

Hope this helps!

Alyssa | Community Manager
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