I moved your post over to the Subscription board to keep the community tidy.
Looks like you reached out to our User Suppor team via email yesterday about your account.
Please check your email and one of our specialists would be happy to help with your subscription.
If you don't see the email response, please check your spam / junk folder too.
In the meantime, you can also check out this article about paying for your subscription but still hearing advertisements.
Hope this helps!