Paid for Premium but it is not working

[Mikkia]

I have premium. My monthly payment just cameout last week. But my premium is not working?

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Mikkia I'm showing your account is currently upgraded to Pandora Plus through Google Play at the $4.99 (plus tax) monthly rate - not Pandora Premium.

To clarify, did you recently sign up for Pandora Premium at the $9.99 (plus tax) rate as well?

Let me know.

[Hludwick76]

I upgraded to the $9.99 pckg and it hasn't worked right since! I had the $4.99 pckg for years, no issue! Now takes forever to load, buffers often! Very disappointed! Has always been my go to app for music, but now I'm just frustrated! 

[AdamPandora]

@Hludwick76 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Can you provide me with a screenshot of the buffering message you're seeing?

Thanks for working with me on this.

[bobbyjnewton1]

I have pandora premium and it’s not working 

[AdamPandora]

@bobbyjnewton1 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

[dc983462]

girl same and I'm mad

[AdamPandora]

@dc983462 I'm showing your account is currently set up with the free service.

I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.