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Paid for premium thru my iphone and I have no premium

Rtharpe51
Local Performer

Hello I paid for premium but on my phone and pc it says I do not have premium

Moderator Edit: Format

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AdamPandora
Moderator
Moderator

@Rtharpe51 I'm showing your account is currently upgraded to Pandora Plus through Apple.

Can you please confirm with me what you are seeing in your subscription settings?

You can locate that with the following:

  1. Launch the Settings app.
  2. Tap Apple ID, iCloud, Media & Purchases. (located at top of screen under your name)
  3. Tap on Subscriptions.
  4. Select Pandora.

Let me know what you find out. 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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5 Replies

AdamPandora
Moderator
Moderator

@Rtharpe51 I'm showing your account is currently upgraded to Pandora Plus through Apple.

Can you please confirm with me what you are seeing in your subscription settings?

You can locate that with the following:

  1. Launch the Settings app.
  2. Tap Apple ID, iCloud, Media & Purchases. (located at top of screen under your name)
  3. Tap on Subscriptions.
  4. Select Pandora.

Let me know what you find out. 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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marshallsade
Local Performer

so, where is my music  ?????

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AdamPandora
Moderator
Moderator

@marshallsade I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

  1. What music is missing?
  2. Can you please provide a screenshot of what you're seeing?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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marshallsade
Local Performer

I pay for my Pandora music on my I-phone and have always had my music on my computer BUT since I replaced my computer 2 weeks ago, I lost my Pandora music.  My email address is xx@.  Please rstore my music.  Thank you. Marshall Sade

Moderator Edit: Removed Personal Info

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AdamPandora
Moderator
Moderator

@marshallsade To clarify, the Pandora account connected to your Community profile shows no history of being upgraded to Pandora Premium.

I'm showing this account has only been upgraded to Pandora Plus.

What are the names of some of the stations that are missing from your collection?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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