Pandora Plus: Paid recently but still hearing ads

[londynm505]

I paid $5.99 for a subscription but I still have ads

mod edit: changed title for clarity

[engejon]

Same here. I'm only listening to stations. Why is it giving me ads? When I hit "upgrade" it says I can still upgrade to Pandora Plus for $5.99 but I just paid for that.

 

[AlyssaPandora · Accepted solution]

Hey, @londynm505 @engejon. 👋

Sorry to hear that you're having trouble with hearing ads after upgrading to Pandora Plus.

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

I would recommend ensuring that you're logged into the correct account. 

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Since this involves your account and subscription, I've created two separate email cases for each of you. Someone from our team will reach out to offer further assistance with your individual accounts. Be on the lookout for their message in your email inbox soon. 📬 

Thank you for your patience during this process.