Password help with adding new family member to my family plan.

[sketti_hotdog]

Hello,

I have a family plan.  When I sent the invite request to my mom’s email, she’s asked for a password.  Using my password for her email did not work.  How do I establish a password for my mom’s email as a new user?

[AdamPandora]

@sketti_hotdog Sorry for any trouble.

You will first need to create a new Pandora account for your mom using her email address. She will then be able to accept the invitation to join your Premium Family plan. 

This being said, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!