Password isn't accepted when attempting to upgrade

[Jangreen]

I can't get subscription to go. It won't accept password.

I don't know what password  it f n wants, but it won't take ant.

Why can't I call you to help me do it over the phone

Moderator Edit: Edited title for clarity

[AdamPandora]

@Jangreen I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!