Payment processing is failing

[gmills2822]

Tried several times to charge to my Costco Citi Visa but it says my payment information is invalid.

I confirmed that all the info is correct, still failed.

I tried entering manually (not Password manager), still failed.

Also called Citi to see if it was on their end, they said no declinations were logged when I was trying.

[AdamPandora]

Sorry for the trouble, @gmills2822.

Since this involves your upgraded account, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[gmills2822 · Accepted solution]

I turned off my VPN and it worked. 🤦‍♂️

--
Grant

[AdamPandora]

Happy to hear that resolved the issue for you, @gmills2822.

Hope we continue to see you around the community!