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Premium Family - Add members back to plan after resubscribing

Jstoeltzing
Local Performer

Payment card expired. I renewed but have to add all family members back?

My payment card expired and I forgot. I clicked the link in the email notification I got about this to re subscribe. After I re subscribed I went to manage family and all of the family members I added there previously are gone. Is there a way to get them all back without having to get all of their email addresses again?

Moderator Edit: Edited title for clarity

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1 Solution

Accepted Solutions

AdamPandora
Community Manager
Community Manager

@Jstoeltzing I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

View solution in original post

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7 Replies

AdamPandora
Community Manager
Community Manager

@Jstoeltzing I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Jstoeltzing
Local Performer

Thanks.. support resolved this for me.

AdamPandora
Community Manager
Community Manager

@Jstoeltzing Happy to hear it!

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Hollykimbrell96
Local Performer

My credit card recently expired. I updated the information. As the account holder I am able to get into my Pandora account. I sent invites to my family members. The invites are not working. Can someone please help?

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AdamPandora
Community Manager
Community Manager

@Hollykimbrell96 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Hollykimbrell96
Local Performer

Your support reached out to me via email, and told me how to add a new credit card to my plan. I had already done that that wasn't my question. And now they've already closed out the ticket because they think they saw the problem when they didn't even read what the problem was. Can someone please help me?

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AdamPandora
Community Manager
Community Manager

@Hollykimbrell96 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

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