Premium Family - Add members back to plan after resubscribing

[Jstoeltzing]

Payment card expired. I renewed but have to add all family members back?

My payment card expired and I forgot. I clicked the link in the email notification I got about this to re subscribe. After I re subscribed I went to manage family and all of the family members I added there previously are gone. Is there a way to get them all back without having to get all of their email addresses again?

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Jstoeltzing I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Jstoeltzing]

Thanks.. support resolved this for me.

[AdamPandora]

@Jstoeltzing Happy to hear it!

[Hollykimbrell96]

My credit card recently expired. I updated the information. As the account holder I am able to get into my Pandora account. I sent invites to my family members. The invites are not working. Can someone please help?

[AdamPandora]

@Hollykimbrell96 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Hollykimbrell96]

Your support reached out to me via email, and told me how to add a new credit card to my plan. I had already done that that wasn't my question. And now they've already closed out the ticket because they think they saw the problem when they didn't even read what the problem was. Can someone please help me?

[AdamPandora]

@Hollykimbrell96 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!