Premium not working

[gary01609]

Hi, I have pandora premium as of yestereday. I linked the account with Alexa to play on devices. I am getting ads and unable to play specific songs. Pandora is set as the default music in the app. 

Thanks

moderator’s edit: removed personal email address

[AlyssaPandora · Accepted solution]

Hi there, @gary01609. 👋

Sorry to hear that you're having trouble with Pandora while using your Alexa device. I removed your personal email address from your public post for privacy purposes. 

I'm going to escalate your post over to our Pandora Care team to further assist. We'll need to gather some personal information that we can't post on community. The Care Team will reach out via the email associated with your community profile here. Please be on the look for their email. 📬

Thanks for your patience in the meantime!