Premium not working

[Mikkia]

I have premium. My monthly payment just cameout last week. But my premium is not working?

[AdamPandora · Accepted solution]

@Mikkia I'm showing your account is currently upgraded to Pandora Plus through Google Play at the $4.99 (plus tax) monthly rate - not Pandora Premium.

To clarify, did you recently sign up for Pandora Premium at the $9.99 (plus tax) rate as well?

Let me know.

[Acity247]

My account is having troubles too, I watch ads and it doesn’t play the song nor does it give me any kind of message. Then I bought the $4.99 subscription thinking it would change but my account is dealing with the same issues.

[AdamPandora]

@Acity247 I see you were able to enable multiple sessions of Pandora Premium yesterday.

Could you tell me a bit more about what is happening?

After you watch an ad to enable your Premium Session, does nothing play?

Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝