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Premium update through Google Play

Tracker
Local Performer

Cannot update through Google Play

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3 Replies

AdamPandora
Community Manager
Community Manager

@Tracker Sorry for the trouble you are having upgrading to Pandora Premium through Google Play.

You should be able to upgrade to Premium on your Android device with the following steps:

  1. Open the Pandora app and sign in, if prompted.
  2. Tap Profile, then select the Settings gear icon.
  3. Choose Subscription to view your current plan and explore available upgrade options, including Pandora Premium.

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
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TechieSidhe
Local Performer

I am having this same issue. I have no upgrade option, I do have a subscription option, but it takes me to a webpage where I am told to upgrade through the Android app, which I have tried 10 times. 

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AdamPandora
Community Manager
Community Manager

@TechieSidhe Sorry for the trouble.

I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!


Adam | Community Moderator
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