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Purchased gift subscription - no confirmation

ULeggoMyEggo
Local Performer

Just bought a gift subscription, and the bottom of the confirmation page it says:

"A purchase confirmation email has been sent to you at ******"

My credit card has been charged, but I have received no such email.  Checked spam folder too, nothing.

What gives here?  Is there a delay in the email but not the CC charge?

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AdamPandora
Community Manager
Community Manager

@ULeggoMyEggo I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.15.25)

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AdamPandora
Community Manager
Community Manager

@ULeggoMyEggo I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.15.25)
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