RESOLVED - 4/20/23 - Still hearing ads with Pandora Plus

[localecho]

I have had a Pandora Plus subscription for years.  Today (04/19/2023), ads have begun being displayed when I play my radio stations.  I did not start a trial of Premium nor did I try to search for a song and play it.  I just started Pandora in my Chrome browser and I saw the ads.  I  logged out and cleared my browser history and cookies and logged back into Pandora where the ads continue to be displayed.

Upon further research, it looks like Pandora is behaving as though I don't have Pandora Plus.  Please correct this as soon as possible.

Moderator Edit: Edited title for clarity

[AdamPandora]

@localecho I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[disciple_dan]

Why are product ads showing up on my home page? I won't have. I pay my bill every month. What's up?

[flutechick69]

I've subscribed to Pandora Plus for years and I'm suddenly seeing ads.

[AdamPandora]

@disciple_dan @flutechick69 Would it be possible to send me screenshots of the ads you are seeing?

Also, do ads show on all devices, or just one?

Let me know.

[disciple_dan]

Hello, Adam. It would appear that it was just a glitch of some sort. When I
got home from work the ads did not appear on my home page.
Thank you for your quick response and offer to help. Stay safe and God
bless. Danny

[AdamPandora]

@disciple_dan Thanks for the update, and for confirming things are back up and running again for you.

Enjoy the music!

[AdamPandora · Accepted solution]

Pandora Update - 04/21/23:

Hi, everyone!

This issue has now been resolved.

If you are still seeing advertisements on your upgraded account, please create a new post in our Subscriptions space.

Alternatively, you can reach out to our support team directly for further assistance here.

Thanks for being a part of the Community!