Refund request and confirmation

[Demianko]

Dear Pandora Support,

I am requesting a refund for a recent annual subscription renewal and confirmation that the subscription has been canceled.

The account was set up for the Spa at Four Seasons Nashville and was associated with xx@. I no longer work for Four Seasons and no longer have access to that email account.

The renewal was charged to my personal Visa card ending in xx. Since I am no longer affiliated with the company and do not wish to continue the service, I kindly request a refund of the recent charge.

I have already canceled the subscription online and removed my credit card information from the account. However, I am unable to submit a refund request through the account.

Please contact me at xx@ regarding this request.

Thank you for your assistance.

Moderator Edit: Removed Personal Info

[AdamPandora · Accepted solution]

@Demianko Nice to see you around the community.

I do see you've submitted a message to our support team through our help page.

To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent that will be contacting you.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!