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Requested to watch ads with Pandora Plus

MCRG
Local Performer

Hi Alyssa.  I have pandora plus and being requested to watch ads... I thought I was paying $54 for ad-free.  thanks... I have used pandora mayb e 20 yrs...  and now I am paying and still getting request to watch ads.  thanks for any help.  

Moderator Edit: Edited title for clarity, Removed Personal Info

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1 Solution

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AdamPandora
Community Manager
Community Manager

@MCRG Nice to see you around the community.

I do see that you're subscribed to Pandora Plus. This being said, it looks like you're triggering a complimentary session of Premium in order to listen to on-demand content, which is why you're seeing ads.

In the past, free listeners and Pandora Plus subscribers were only able to look for artists and tracks in order to create radio stations.

We've updated your experience so that you have the ability to listen to content on-demand, without being a Pandora Premium subscriber.

If you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play.

If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Pandora Premium subscribers can listen on-demand, you will either see an ad for Pandora Premium, or be prompted to watch a video ad to unlock a complimentary session of Pandora Premium.

Keep in mind that upgrading to Pandora Premium or accepting a complimentary session of Pandora Premium is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available).

Should you decide to accept a complimentary session of Pandora Premium, rest assured that you won't be billed; because the additional cost of these sessions is covered by the advertisement, your account will return to your regular service automatically when the session expires, and you won't be charged any Pandora Premium fees.

I hope this helps to explain. Hope we continue to see you around the community! 🎶


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)

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1 Reply

AdamPandora
Community Manager
Community Manager

@MCRG Nice to see you around the community.

I do see that you're subscribed to Pandora Plus. This being said, it looks like you're triggering a complimentary session of Premium in order to listen to on-demand content, which is why you're seeing ads.

In the past, free listeners and Pandora Plus subscribers were only able to look for artists and tracks in order to create radio stations.

We've updated your experience so that you have the ability to listen to content on-demand, without being a Pandora Premium subscriber.

If you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play.

If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Pandora Premium subscribers can listen on-demand, you will either see an ad for Pandora Premium, or be prompted to watch a video ad to unlock a complimentary session of Pandora Premium.

Keep in mind that upgrading to Pandora Premium or accepting a complimentary session of Pandora Premium is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available).

Should you decide to accept a complimentary session of Pandora Premium, rest assured that you won't be billed; because the additional cost of these sessions is covered by the advertisement, your account will return to your regular service automatically when the session expires, and you won't be charged any Pandora Premium fees.

I hope this helps to explain. Hope we continue to see you around the community! 🎶


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)