“Something Has Gone Wrong” error on student upgrade

[bertdanger]

This issue is happening on two different windows computers on different networks in different locations. I've been trying to upgrade my subscription for 2 weeks and same error message appears each time. Please help? Thanks. 

[AdamPandora · Accepted solution]

@bertdanger Sorry for the trouble you are experiencing upgrading to the student plan.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!