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Still getting ads on Free Trial though Apple

mrohweder
Local Performer

Hello- I was charged on my Apple account for the 30 day free trial and am still getting ads.  Now 2 ads play per interruption. Can you please help, or will have to cancel and will stream another way. Thank you

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AdamPandora
Moderator
Moderator

@mrohweder  Since you upgraded through the iPhone, iPad or iPod Touch app, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account. 

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

2 Replies

AdamPandora
Moderator
Moderator

@mrohweder  Since you upgraded through the iPhone, iPad or iPod Touch app, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account. 

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

mrohweder
Local Performer

Yes! Thank you, that worked!