Still getting ads with family plan

[Jerrty]

I'm not sure how to get service for my issue.  Please help!

I signed up for the family plan but I haven't seen a bill for the last three months.  I am still listening to Pandora but I am getting adds.  I have enjoyed Pandora for several years on an individual plan but when I went to the family plan everything is screwed up.

Moderator Edit: Edited title for clarity

[AdamPandora]

@Jerrty Sorry for the trouble you are having with your Premium Family plan.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!