Still getting ads with subscription through Apple

[Tflynnsl18]

Anyone buy a subscription and not have it update on the app? Not sure but I got premium and can’t choose songs and ads still play. Almost 24 hours  after paying 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Tflynnsl18 I do see your account was previously upgraded through Apple.

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
2. Select Upgrade.
3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Hope this helps!

[Tflynnsl18]

Sent from my iPhone

[AdamPandora]

@Tflynnsl18 It looks like your last message arrived blank.

To reply to this community post, make sure to open the thread in a web browser, and reply directly there.

[Tflynnsl18]

I tried doing this numerous time with no luck, about to say screw it and lose the 13 dollars and switch to Spotify cause this is unacceptable.

[AdamPandora]

@Tflynnsl18 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora · Accepted solution]

Pandora update - 05/15/24:

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
2. Select Upgrade.
3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

[Tflynnsl18]

I have tried this numerous times with no luck. Waiting for the email from support