Still hearing ads after joining Premium Family plan

[LazeeD]

I upgraded my premium single to a family plan over a year ago. My family member joined the group, but has no premium services. Why does she have ads, too?  I don’t. 
I paid for the entire year and life’s been such hell, I could only find and get here today. 
Thanks for your all’s wisdom in advance. 

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@LazeeD Sorry for any trouble.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!