Still hearing ads on Family Plan

[rocksolid]

I upgraded to premium family, added my family and all of us are getting adds.  I'm sure it's user error but how do I fix?

Moderator Edit: Edited title for clarity

[mfranco]

I have a premium family plan and have sent an invite to my wife to share. She accepts but is still getting adds even though it says she has the family plan.

[AdamPandora]

@mfranco From our end, it doesn't appear that she accepted the invitation yet.

We've gone ahead and accepted the invitation for her on our end.

If she's still hearing ads, please have her sign out, and then sign back in using the email address you sent the invitation to.

Let me know how it goes.

[spdypatg]

I have been inviting family to join in my plan and I’ve been told by support that my invites have been add and no one has received any invites and we are all still hearing commercials. Why am I paying for if I’m not going to get the features I paid for

[AdamPandora]

@spdypatg I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[bchuck5]

i am experiencing the same    can you help me   

[AdamPandora]

@bchuck5 I'm showing your account is set up with the free service.

To clarify, are you currently paying for a Premium Family plan?

Or is the issue that you are looking to get added to a Premium Family plan that was set up by another user?

Let me know.

[msitz]

This just started happening to us. Our family plan is getting ads. Totally frustrating.

[AdamPandora]

@msitz I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Wenjg]

Why do I get ads if I have a paid subscription.

[TannerPandora]

Hi @Wenjg! Thanks for posting, sorry to hear you're hearing ads on your paid subscription.

I moved your post over to an existing thread: Still hearing ads on Family Plan

I checked your Pandora account and I do see that you're linked to an active Family Premium subscription. In order to investigate further can you tell me a little more about your experience:

• The make and model of the device you were using when you heard the ads
• Can you tell me a bit more about the advertising you are seeing?
  • Is it for a specific brand or artist? Are you hearing them while listening to podcasts?
• The next time you receive an ad, can you take a screenshot or picture of what you're seeing?

You can include a picture directly here on community. Just be sure to visit community through a web or mobile browser to add the picture.

Thanks for the help!

[Saphie70]

I pay for Premium Family yet I once AGAIN am getting commercials and no playback. This is what I canceled last time!

[AdamPandora]

@Saphie70 Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Saphie70]

My account is McCorley70. The other account is inactive I think. Thanks for
getting back to me so promptly.