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Switch to Premium Family while on Google sub

Harquero
Local Performer

I have been on the Pandora premium plan for a couple of years and want to upgrade to a Family plan so my kids can create accounts.  However, based on the research I have done, I have to CANCEL my subscription on Google Play and then wait for the monthly subscription to expire before upgrading?  Can someone please confirm if this is the case?  E.g. there has to be a way to just upgrade the plan immediately.  thanks!

 

Moderator Edit: Edited title for clarity

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47 Replies

jdooley09
Local Performer

Why is this the case? If we cancel our subscription we lose all of our music that we saved? I've been with pandora for YEARS. But this is just annoying. If I have to start over new, I might as well join spotify or youtube red. 

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AdamPandora
Moderator
Moderator

@jdooley09 When you downgrade from Pandora Premium to Plus or ad-supported Pandora, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Premium.

In the meantime, you'd still have access to all the stations you've created and any podcasts you've added to your account including all Thumb feedback and added variety.

None of your stations would be lost as a result of you canceling your subscription.

Hope this helps clarify. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Sue_rae31
Local Performer

How can my husband and I have a family acct but not lose our play lists and other and l saved/downloaded music.

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AdamPandora
Moderator
Moderator

@Sue_rae31 I moved your post over to this existing thread: Switch to Premium Family while on Google sub

Signing up for a Premium Family subscription:

Joining or upgrading to a Pandora Premium Family subscription is currently not possible through third-party vendors (e.g. Google Play). If you're interested in joining someone else's family plan, you'll need to cancel your current subscription through Google Play and wait for it to expire.

For instructions on how to cancel your subscription through Google Play, check out the accepted solution to this thread: Manage my Google Play-billed subscription or trial

Once your subscription through Google Play expires and you begin to hear ads on your account again, you'll then be able to upgrade to a Premium Family plan.

+++++++++++++++++++++++++

Will you lose any of your content when canceling your subscription and switching to Premium Family?:

When you cancel your current subscription and your account reverts back to the free service, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers after you upgrade to the Premium Family plan.

This being said, you will have to re-download any content you have previously downloaded for Offline Mode back to your mobile device.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

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CWBillow
Underground

I want to switch from Premium to Premium family.  Currently I am subscribed through Google Play.

Can I just cancel my current subscription and then re-sign up for the Family premium as soon as I cancel -- same day?

Assuming the answer there is yes, is there a vehicle aside from Google Play, like directly within Pandora?

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AdamPandora
Moderator
Moderator

@CWBillow I moved your post over to this existing thread: Switch to Premium Family while on Google sub

Check out the accepted solution for more information around switching from an individual Premium subscription through Google Play to a Premium Family subscription directly through Pandora.

In the meantime, I have also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Wesley02
Local Performer

I want my wife an child to be able to listen at same time im listening what fo i need to do

Everyone to listen same account on different devices at same time 

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AdamPandora
Moderator
Moderator

@Wesley02 I moved your post over to this existing thread: Switch to Premium Family while on Google sub

The only way to accomplish this, would be to create new accounts for each of your family members, and then have them sign into their new accounts on their different devices.

You can then upgrade to the Family Plan, and invite those new accounts they created to join.

Once everyone is added to your Family Plan, you will all be able to listen on your different devices at the same time.

Check out the accepted solution for more information around switching from an individual Premium subscription through Google Play to a Premium Family subscription directly through Pandora.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

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