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Switching billing method from PayPal to Pandora

Myriamele
Local Performer

I received a notification last month that my payment method wasn't working, but, the card information was all correct, and any other payments I was making were working fine.  Since I didn't want to have to deal with this again, I went ahead and changed my payment method to Paypal, however, I don't want to use Paypal, I want to go back to using my debit card.  I am unable to change it in the subscription section of my account - I've tried using the help info in the faq, but that isn't working, because when I try to change my subscription, so I can get to the account information, all it does is change the subscription, and doesn't allow me to access the payment method.

Moderator Edit: Changed title for clarity

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29 Replies

AdamPandora
Moderator
Moderator

@jonnygarber Thanks for sharing your feedback.

Once you switch over to a direct-billed subscription (rather than through PayPal), you won't have to go that route anymore. You'll be able to update your billing method directly through our website without having to cancel first.

Thanks for your continued support! 

Adam | Community Moderator

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jpholm04
Local Performer

Long time listener. I have a discounted price on my subscription of a $1.00 off. I want to change my payment method, but it looks like I have to unsubscribe and start over. I don't want to lose my discount. What can I do to change payment method and not lose my discount?  

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AdamPandora
Moderator
Moderator

@jpholm04 I will have someone from our support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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ed33
Local Performer

This has to be the most idiotic process I've ever seen for changing your billing information. Seriously, Pandora? Is your entire back-end system held together with bubble gum and duct tape? 1995 called. They want your billing system code back.

mdx9668
Local Performer

If I 'cancel' my subscription just to change billing method, will I lose my current Pandora playlist and have to start all over again?   I am currently paying through Paypal using a Wells Fargo card.  I merely wish to have Paypal charge another card for my Pandora account.

 

How do I make the switch??

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AdamPandora
Moderator
Moderator

@mdx9668 If all you want to do is update the credit card on your PayPal account, you won't actually have to cancel your subscription.

Check out PayPal's How do I add, update or remove a card help page for more details.

If you need further help with your PayPal account, you can also contact them directly.

+++++++++++++++++++++++++

If you'd prefer to stop payments through PayPal, and instead sign up for a subscription through Pandora, this will not result in the loss of any of your stations or preferences.

Hope this helps clarify! 

Adam | Community Moderator

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rodneybla
Local Performer

How do I change my auto-renewal from Paypal?  I am sure this answered in here somewhere but none of the treads I have seen answer the questions.

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AdamPandora
Moderator
Moderator

@rodneybla I moved your post over to this existing thread: Switching billing method from PayPal to Pandora

For instructions on how to switch your billing method to a credit card, check out the accepted solution to this thread.

Hope this helps!

Adam | Community Moderator

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jesusinfaith4yo
Local Performer

I want to use my regular payment method and that is my master card 

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AdamPandora
Moderator
Moderator

@jesusinfaith4yo You should be able to upgrade using your preferred billing method now that your account is set to the free service.

You can upgrade here.

Hope this helps!

Adam | Community Moderator

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