I received a notification last month that my payment method wasn't working, but, the card information was all correct, and any other payments I was making were working fine. Since I didn't want to have to deal with this again, I went ahead and changed my payment method to Paypal, however, I don't want to use Paypal, I want to go back to using my debit card. I am unable to change it in the subscription section of my account - I've tried using the help info in the faq, but that isn't working, because when I try to change my subscription, so I can get to the account information, all it does is change the subscription, and doesn't allow me to access the payment method.
Moderator Edit: Changed title for clarity
@jonnygarber Thanks for sharing your feedback.
Once you switch over to a direct-billed subscription (rather than through PayPal), you won't have to go that route anymore. You'll be able to update your billing method directly through our website without having to cancel first.
Thanks for your continued support!
Long time listener. I have a discounted price on my subscription of a $1.00 off. I want to change my payment method, but it looks like I have to unsubscribe and start over. I don't want to lose my discount. What can I do to change payment method and not lose my discount?
This has to be the most idiotic process I've ever seen for changing your billing information. Seriously, Pandora? Is your entire back-end system held together with bubble gum and duct tape? 1995 called. They want your billing system code back.
If I 'cancel' my subscription just to change billing method, will I lose my current Pandora playlist and have to start all over again? I am currently paying through Paypal using a Wells Fargo card. I merely wish to have Paypal charge another card for my Pandora account.
How do I make the switch??
@mdx9668 If all you want to do is update the credit card on your PayPal account, you won't actually have to cancel your subscription.
If you'd prefer to stop payments through PayPal, and instead sign up for a subscription through Pandora, this will not result in the loss of any of your stations or preferences.
Hope this helps clarify!
For instructions on how to switch your billing method to a credit card, check out the accepted solution to this thread.
Hope this helps!