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Two Months of Free Premium Not Applied

daisychopper
Local Performer

I followed an ad for Pandora offering 2 months free premium service trial. I set up an account, agreed to the terms that specified I would be billed after 2 months, but when I logged in to the app, it was the free version and said I could have a 1 month free premium service trial. So, it feels like a bait-and-switch. How can I get the two months I was originally offered?

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AdamPandora
Moderator
Moderator

@daisychopper I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

@daisychopper I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Reality
Local Performer

How do you get it for free though?

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AdamPandora
Moderator
Moderator

@Reality To see if you're eligible for longer trials or upgrade to Pandora Premium, you can visit this page. (I'd recommend doing that from a computer rather than a mobile device, if you have the option.)

You can also always contact our support team through our help page so they can take a closer look at your account, and verify what trials you are eligible for. 

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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