Unable to Upgrade or Cancel Subscription

[pouliotrt1]

I currently have Pandora Plus via a Gift Subscription which ends in December 2026.
When trying to upgrade to Premium via the Pandora app on iPhone, it says managed via website.  No subscription to Pandora shows up withing iPhone > Settings > Subscriptions.

When trying to upgrade to premium via the website I see the note "Sorry. Pandora Premium isn’t available for this account.".

I assume this is because I am currently on a Gift Subscription.  However, when i try to cancel my Pandora Plus Gift Subscription I get the error "Something has gone wrong. Please try again later."

So in Summary - Cannot upgrade to premium, cannot cancel current Pandora Plus Gift Subscription via website or iphone.

[AlyssaPandora · Accepted solution]

Hi there, @pouliotrt1. 👋

I understand how that can be frustrating and I'm sorry that you're having trouble.

In the meantime, I've escalated your issue to our support team for further review. Someone will be in touch with you via email to offer further assistance with your gift subscription. 

Please keep an eye out for their email message soon. 📬