Unable to download content after resubscribing

[Elianas2k12]

I missed a payment due to the fact that I got a new card and lost ALL of my downloaded music, literally years of going through my music and downloading specific songs for roadtrips and places without service and it's all gone and idk if I can get any of it back. Now that I resubscribed the very next day after noticing I can't download any music!?!? We have the family plan and everyone lost everything

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Elianas2k12 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!