Unable to get free upgrade

[kromra]

I bought a free year on my wife's account because it said family for free, and now I can't seem to get my free upgrade to stay and I am afraid if I resend it it will use one of my free upgrades.

How do I fix this? 

Moderator Edit: Edited title for clarity

[AdamPandora]

@kromra I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!