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Something is wrong with my account! My card was canceled do to theft but, I've tried using other cards and it's my PanAcc. that has a problem. What's the problem?
Moderator Edit: Edited title for clarity
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@Jp7 I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
Adam | Community Moderator
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New music alert! Picks of the Week (4.14.25)
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@Jp7 I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (4.14.25)
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My card expired. I needed to resubscribe with the new card, but Pandora will not allow it accept a new card. After trying several other cards, I was able to see my collection... for literally 3 minutes. It kicked me out again. What do I need to do to regain control of my music?
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@Jp7 Since one of our support agents were already helping you the other day with your subscription, I am going to have them reach back out to you via email to further assist with this.
Please keep an eye out for their message.
Adam | Community Moderator
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New music alert! Picks of the Week (4.14.25)
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My library, using PanPremium, had hand picked music. Now, I have multiple stations. I never used a station.
Artists, albums, songs were just some of the subheaders I was using. Now, it's gone. Please help with helpful, definitive answers.

